| Problem
| Cause
| Solution |
| The control panel display does not light
up
| The scanner is not plugged in
| Make sure the power cord is securely
plugged into both the scanner and the AC power
outlet. |
|
| The scanner is not turned on
| Make sure the on/off switch is in the ON
position (the I is pushed in). |
|
| The AC power outlet is not "live"
| Verify proper operation of the outlet by
plugging in a desk lamp. |
| The control panel display is lit, but the
scanning application cannot locate the scanner
| The scanner is OFFLINE.
| Return the scanner to the on-line (ready to
scan) state. |
|
| The SCSI cable is loose or not connected
| Make sure all the SCSI connections in the
chain are secure. |
|
| Two or more devices are set to the same SCSI
address.
| Check the device addresses in the chain for
duplicate ID numbers. |
|
| The SCSI devices have not been powered on in
the correct sequence.
| Make sure the devices in the SCSI chain are
turned on before or at the same time as the host
computer. |
|
| Defective SCSI Cable.
| Replace the cable. |
| The scanned image is marred by specks or
horizontal lines.
| The original image is dirty.
| Clean the original. |
|
| There is tape or media in the calibration
areas of the drum.
| Remove any tape or media that is
obstructing the calibration areas on the drum;
clean the areas if they are dirty. |
|
| The white calibration strip is damaged.
| Replace the calibraton strip. |
| The scanned image is marred by vertical
lines.
| The drum is dirty.
| Clean the drum with drum cleaner. |
|
| The drum is not mounting securely.
| Reinstall the drum, making sure that the
pulley and drum are aligned with the index marks.
|
|
| The scanner table is vibrating.
| Secure the table or move the scanner to a
stable surface. |
|
| Hardware failure.
| Contact your dealer for assistance. |
| The scanned image is too light
(overexposed).
| There is tape in the calibration areas of the
drum.
| Remove tape and clean drum surface. |
|
| The media is too thick.
| Replace with thinner original. |
|
| The drum is damaged.
| Replace the drum. |
| The scanned image is too dark.
| The wrong lamp is selected.
| Make sure the reflective lamp has been
selected if you are scanning a print or line art.
|
|
|
| Make sure the transmissive lamp has been
selected if you are scanning a trasparency.
|
| The scanned image is out of focus.
| The scanner is not in the auto focus mode.
| Make sure auto focus has been selected.
|
|
| The analyzer lens is dirty.
| Clean the lens with rubbing alcohol and
lens tissue. |
| The scanned image is marred by Newton
Rings.
| There are bands of interference caused by thin
layer of air between the drum and the mounted
transparency.
| Oil mount the trasparency or apply anti
Newton Ring
spray. |